This privacy notice for the use of the website (hereinafter referred to as “Website”) is valid as of November 18th, 2021.

Engel & Völkers Residential GmbH, Commercial Register Number 21227 Hamburg District Court, Vancouverstraße 2a, D-20457 Hamburg (hereinafter also referred to as

Engel & Völkers“), in its capacity as the responsible entity in terms of the General Data Protection Regulation (“GDPR” or “DSGVO”), informs the visitor of the website (hereinafter the “User(s)” or “you / you / your“) that by using the Website, personal data of you will be processed, namely:

  • personal data (e.g. e-mail address, first name, last name, title, address, telephone number and country of origin – hereinafter referred to as “data” or “personal data”) provided by users in the case of registration on the Website or use of individual services offered through the Website (e.g. in the context of contact requests and newsletter mailing);
  • personal data transmitted by the Internet browser used by Users each time Users access the Website and stored within log files, also known as server log files. This data includes: IP address (Internet Protocol address) of the accessing terminal; Name of the accessed page; Date and time of access; Related URL from which the user accesses the page; Number of data transferred; Status message for successful access; Session ID number;
  1. Purpose of processing

Engel & Völkers as the responsible entity processes the personal data of the users of the website for the following purposes:

  • Fulfillment of contact/search/ or sales requests of the users (legal basis is the fulfillment of the contract as well as – in the case of the transfer of your personal data – the legitimate interest of Engel & Völkers to pass on contact or service requests of the user to the Engel & Völkers licensee specifically selected by the user on the website (“my nearest broker”) or in each case ascertainable on the basis of the other information provided by the user, objectively or geographically suitable (these licensee companies are hereinafter also referred to as the “Engel & Völkers Group“). You can find out which companies these are in concrete terms in Section 5 of this declaration;  
  • Contact by telephone by Engel & Völkers or the respective factually or geographically appropriate company of the Engel & Völkers Group (legal basis is the fulfillment of the contract or, in the case of the use of the telephone number for advertising similar goods and services, the legitimate interest in advertising services of Engel & Völkers or the Engel & Völkers Group within the framework of direct marketing or your consent);
  • Sending an e-mail newsletter on our own offers as well as self and third-party advertising to the extent permitted by law or on the basis of your consent (the legal basis is either your consent or the legitimate interest of Engel & Völkers in direct marketing, as long as the marketing is carried out in compliance with data protection and competition law requirements);
  • For the functionality and optimization of the website (legal basis is the legitimate interest of Engel & Völkers to constantly improve the quality of the website and to ensure ease of use);
  • Analysis of the website to determine user behavior (legal basis is your consent);
  • Identification and, if necessary, blocking of users who have installed a so-called ad blocker and thus block advertising (legal basis is the legitimate interest of Engel & Völkers to provide fully or partially ad-supported offers to users who do not block advertising);
  • To prevent fraudulent activity or abuse on or in connection with the Website and to comply with the requirements of the law for a secure website (legal basis is the legitimate interest of Engel & Völkers to eliminate malfunctions, to ensure system security and to detect unauthorized access attempts or access.

The legal basis for the processing of personal data is Art. 6 I lit. a DSGVO, if the processing is based on consent, Art. 6 I lit. b DSGVO, if the basis of the processing is the contractual relationship and Art. 6 I lit. f DSGVO, if the basis is the legitimate interest of Engel & Völkers.

If the legal basis is your consent, you are entitled to revoke your consent at any time without affecting the lawfulness of the processing carried out on the basis of the consent until revocation. If the legal basis is legitimate interest, you are also generally entitled to object to the processing of personal data relating to you at any time for reasons arising from your particular situation. In this respect, Art. 21 DSGVO applies. 

  1. Method of provision of personal data and the consequences of refusal

The provision of personal data by the user is voluntary. They are free to decide whether they want to make personal data available to Engel & Völkers and they can subsequently revoke their consent to the processing of personal data that has already been made available. A revocation may mean that the website or individual services can no longer be used or that your contact request cannot be answered. 

  1. Access to data

The personal data will be processed by Engel & Völkers, in particular by

  • Employees (employees and freelancers) who are authorized to administer the website and provide the related services;
  • Third-party companies (e.g. IT service providers, hosting providers, etc.) to which Engel & Völkers has outsourced services involving processing operations in connection with the Website as part of contract processing in compliance with the law;
  1. Information about data

As the responsible body, Engel & Völkers can provide information about your personal data. However, this information can only be provided for the following purposes:

  • In case of compliance with legal obligations or obligations arising from regulations and directives of national or European legislation;
  • For defense in court in the event of a legal dispute.
  1. Transfer of your data within the Engel & Völkers Group 

If your contact/search/ or sales inquiry concerns other companies of the Engel & Völkers Group in accordance with your specific inquiry or in our opinion, Engel & Völkers will transfer the personal data you have entered in this case to the respective company from the Engel & Völkers Group after your prior consent or on the basis of a so-called legitimate interest. Your data will only be passed on to one of the companies listed below, which together form the Engel & Völkers Group (see Section 1 above): 

Beyond that, Engel & Völkers will not share or transfer your personal data.

  1. Transfer of your data to non-EEA countries

As a matter of principle, Engel & Völkers does not transfer personal data to non-EEA countries without your consent. The servers used by Engel & Völkers are located within the European Union. If your contact/search/or sales request refers to companies of the Engel & Völkers Group outside the European Union, we will transfer your data after receiving your consent.

In cases where personal data is transferred to countries that do not offer the same level of protection as within the European Union and you have not expressly consented to the transfer of your data to these countries by giving your consent, Engel & Völkers will ensure that certain contractual obligations under applicable data protection law (including the execution of the European Union standard contractual clauses approved by the European Commission) are agreed with each service provider, unless Engel & Völkers can rely on other legal bases for the transfer of personal data.

  1. Storage and deletion of data

Engel & Völkers will retain personal data for the time necessary to achieve the purposes for which data is collected and further processed, including any retention period required by applicable laws (e.g., retention of accounting records or tax requirements) and in any case for a maximum of 24 months after the collection of the personal data.

  1. Use of cookies and other tracking technologies

In addition to the processing of personal data mentioned above, cookies and other tracking technologies are stored on your terminal device during or even after your visit to Engel & Völkers.


Cookies are small text files that are sent when you visit the website and stored in the user’s browser. If the corresponding website is called up again, the user’s browser sends back the content of the cookies and thus enables recognition of the user. Third-party technologies such as scripts, pixels and tags that Engel & Völkers embeds for advertising purposes also set cookies on your terminal device. The following cookie types and functions are commonly 


  • Temporary cookies (also: session cookies): Temporary cookies are deleted at the latest after a user has left an online offer and closed his browser.
  • Permanent cookies: Permanent cookies remain stored even after the browser is closed. For example, the login status can be saved or preferred content can be displayed directly when the user visits a website again. Likewise, the interests of users used for reach measurement or marketing purposes can be stored in such a cookie.
  • First-party cookies: First-party cookies are set by us.
  • Technical (also: essential or absolutely necessary) cookies: Cookies may be necessary for the operation of a website (e.g. to store logins or other user input or for security reasons, to identify or authenticate our users or to temporarily store certain user entries.)
  • Statistical cookies: Furthermore, cookies are generally also used in the context of range measurement and when a user’s interests or behavior (e.g. viewing certain content, using functions, etc.) on individual pages  are stored in a user profile. Such profiles are used, for example, to show users content that matches their potential interests. This process is also referred to as “tracking”, i.e., tracking the potential interests of users. As far as we use cookies or “tracking” technologies, we will inform you separately in our privacy policy or in the context of obtaining consent.

Which cookies does Engel & Völkers use ?

The following types of cookies are used by Engel & Völkers: 

“Technical Cookies” which are required so that Engel & Völkers can provide the online offer in a secure and user-friendly manner. These Cookies enable you to navigate the Engel & Völkers online services and use the functions as desired. Without these cookies, essential Engel & Völkers services could not be provided. They are only used when you visit our online offers and are usually deleted after you close your browser. In addition, they are used to retrieve the optimized website display when accessed with a mobile device so that your data volume is not unnecessarily consumed. The legal basis for setting these cookies is the legitimate interest of Engel & Völkers in ensuring that the online offers can be used safely and easily and that the quality of the online offers and content is constantly improved. Consent is not required for the use of such “Technical necessary” cookies. They cannot be deactivated.

Engel & Völkers also uses cookies for analysis purposes (“Statistical Cookies“).  

You can find out which cookies Engel & Völkers concretely uses in this regard  in our consent management platform you can access here: 


There you can also find the duration of storage and other helpful information.


We use Matomo (formerly Piwik) for web analytics, a service provided by InnoCraft Ltd, 150 Willis St, 6011 Wellington, New Zealand, NZBN 6106769, (“Matomo”) using cookie technology. The protection of your data is important to us, which is why we have additionally configured Matomo in such a way that your IP address is only recorded in shortened form. We therefore process your personal usage data anonymously. It is not possible for us to draw conclusions about your person.  

How can you manage, prevent or delete cookies?

You can use Engel & Völkers free of “Statistical Cookies” and other web tracking mechanisms. 

For this purpose, we use a cookie Consent Management Platform (“CMP”), in the context of which the consent of users to the use of cookies, or the processing and providers mentioned in the cookie consent management procedure can be obtained and managed and revoked by users. Here, the declaration of consent is stored in order not to have to repeat its query and to be able to prove the consent in accordance with the legal obligation. The storage can take place on the server side and/or in a cookie (so-called opt-in cookie, or with the help of comparable technologies), in order to be able to assign the consent to a user or their device. Subject to individual information on the providers of cookie management services, the following information applies: The duration of the storage of consent can be up to 24 months. In this case, a pseudonymous user identifier is formed and stored with the time of consent, information on the scope of consent (e.g., which categories of cookies and/or service providers) as well as the browser, system and end device used.

In this case, only the “Technical Cookies” remain, which are necessary for the use of the online offers.

Cookie settings/consent revocation:

You can review and change your current cookie settings in our Consent Management Platform you can access here: 

You can also deactivate the storage of cookies via your browser settings and delete already stored cookies in your browser at any time. Please note, however, that this online offer may not function or only to a limited extent without cookies. We also recommend that you visit the website of for information and assistance in connection with web tracking mechanisms. A central objection option for various tools, in particular from US providers, can also be accessed at the following link:

Linking to social media sites

This website contains links to the most important social media network sites (e.g. Facebook and Twitter). In this respect, it is not a matter of embedding social media plug-ins, but of linking in which personal data is not transmitted to the social media operators.

Embedded functions as well as content

Vimeo: Our website includes plugins of the video portal Vimeo of Vimeo, LLC, 555 West 18th Street, New York, NY 10011, USA. With the Vimeo player, we integrate videos of other providers in our pages. If you have agreed to the display of embedded third-party content, each time you access a page that offers one or more Vimeo video clips, a direct connection will be made between your browser and a Vimeo server in the United States. If you are logged into Vimeo as a member, Vimeo will assign this information to your personal user account. When using the plugin, e.g. clicking the start button of a video, this information is also assigned to your user account. You can prevent this assignment by logging out of your Vimeo user account before using our website and deleting the corresponding cookies from Vimeo. For more information about Vimeo’s data processing and privacy policy, see

YouTube videos: Video content; Service provider: Google Ireland Limited, Gordon House, Barrow Street, Dublin 4, Ireland, parent company: Google LLC, 1600 Amphitheatre Parkway, Mountain View, CA 94043, USA; website:; privacy policy:; opt-out: opt-out plugin:, settings for displaying ads:

  1. Data subject rights and revocation 

You have a right to information about the processing of your personal data (for example, the origin of this data, the purpose of processing, the modalities of data processing). Furthermore, under certain conditions, you are entitled to object to the processing of data for the future, to restrict it or to request the deletion of the data. Finally, you may at any time stop the sending of advertising material or the carrying out of market research or commercial communications. 

In summary, you have the right to 

  • Information
  • Correction
  • Deletion (or to be forgotten)
  • Restriction of processing
  • Data portability
  • Objection to the processing of your personal data
  • Complaint to supervisory authorities

Please note that your right to delete data is subject to restrictions. For example, we do not have to or are not allowed to delete data that we still have to retain due to legal retention periods. Data that we need to assert, exercise or defend legal claims are also excluded from your right of deletion.

To exercise the above rights against Engel & Völkers and to request information, users may write to the following e-mail address or to the postal address Engel & Völkers Residential GmbH, Vancouverstraße 2a, D-20457 Hamburg, Germany. In the same way, users may at any time revoke, correct and delete the processing of their data.

In order to exercise the aforementioned rights vis-à-vis a company of the Engel & Völkers Group and to request information, users may use the contact options indicated in Section 5 of this statement. In the same way, users may at any time revoke, correct and delete the processing of their data.

  1. Contacts

The data controller is Engel & Völkers Residential GmbH, located at Vancouverstraße 2a, D-20457 Hamburg, Germany. In case of questions about our data processors, we will be happy to provide you with an up-to-date list of them.

If you have any questions about this privacy statement and data protection, please contact Engel & Völkers’ external data protection officer:

Dr. Stefanie Wegener via

If you have a complaint about the way we process your data, you have the possibility to lodge a complaint with the supervisory authority. This is:

Freie und Hansestadt Hamburg

The Hamburg Commissioner for Data Protection and Freedom of Information

Ludwig-Erhard-Straße 22, 20459 Hamburg, Germany